Deskripsi Pekerjaan
Are you a proactive problem-solver with a passion for technology and a commitment to exceptional user experience? Innovatech Solutions Inc. is seeking an enthusiastic and skilled IT Support Specialist to join our dynamic team in San Francisco. We're a fast-growing tech firm dedicated to pushing boundaries, and we rely on robust, seamless IT infrastructure to make it all happen.
As an IT Support Specialist, you'll be the crucial first line of defense, ensuring our employees have the tools and support they need to thrive. You'll troubleshoot technical issues, manage hardware and software, and contribute to a secure and efficient IT environment. This isn't just about fixing computers; it's about empowering our innovators and enabling groundbreaking work. If you're ready to make a tangible impact in a collaborative and innovative setting, we want to hear from you!
Tanggung Jawab
- Provide first and second-tier technical support for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain workstations, laptops, mobile devices, and peripherals for new and existing employees.
- Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other critical systems.
- Troubleshoot network connectivity, Wi-Fi, VPN, and basic server-related problems.
- Document all support incidents, resolutions, and procedures in our ticketing system and knowledge base.
- Assist with IT asset management, including inventory tracking, procurement, and decommissioning.
- Collaborate with senior IT staff on larger projects, system upgrades, and security initiatives.
- Educate users on IT best practices and security awareness to promote a safe computing environment.
Kualifikasi
- 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
- Strong proficiency in troubleshooting Windows and macOS operating systems, as well as common business applications (e.g., Microsoft Office Suite, Google Workspace).
- Experience with Active Directory, Microsoft 365 administration (Exchange Online, SharePoint, Teams), and other cloud-based services.
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with IT ticketing systems (e.g., Zendesk, Jira Service Desk, ServiceNow).
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to lift and move computer equipment up to 30 lbs.