Deskripsi Pekerjaan
Are you a tech-savvy problem-solver with a passion for helping others? TechSolutions Inc., a leading innovator in cloud solutions, is seeking a proactive and dedicated IT Support Specialist to join our dynamic team in San Francisco. This is an incredible opportunity to be the front-line hero for our employees, ensuring their technology runs smoothly so they can focus on what they do best.
At TechSolutions Inc., we believe in empowering our people with the best tools and support. As an IT Support Specialist, you will play a crucial role in maintaining our IT infrastructure, resolving technical issues, and contributing to a seamless and productive work environment. If you thrive in a fast-paced setting, possess excellent communication skills, and have a solid foundation in IT support, we want to hear from you!
Join a company that values growth, collaboration, and innovation. We offer a stimulating work environment, competitive compensation, and opportunities for professional development. Make a real impact by ensuring our technology empowers our success.
Tanggung Jawab
- Provide first and second-tier technical support to end-users via phone, email, chat, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and maintain workstations, laptops, mobile devices, printers, and other peripherals.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN problems.
- Manage user accounts, permissions, and access rights across various systems (e.g., Active Directory, Microsoft 365, Google Workspace).
- Document all support interactions, resolutions, and procedures in our ticketing system (e.g., Zendesk, Jira Service Desk).
- Assist with IT asset management, including inventory tracking, procurement, and deployment.
- Participate in IT projects, such as system upgrades, migrations, and new software rollouts.
- Educate users on best practices for IT security and efficient use of company systems.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of experience in an IT Support or Help Desk role.
- Strong proficiency with Windows and macOS operating systems, including troubleshooting and administration.
- Experience with Microsoft 365 (formerly Office 365) and/or Google Workspace administration.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues independently.
- Exceptional verbal and written communication skills with a customer-focused approach.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.