Deskripsi Pekerjaan
Are you a tech-savvy problem-solver with a passion for empowering users? InnovateX Corp. is seeking a dynamic and dedicated IT Support Specialist to join our thriving team in Austin, TX. We're on the lookout for someone who thrives in a fast-paced environment, loves tackling technical challenges, and is committed to delivering exceptional support.
At InnovateX, we believe that world-class technology infrastructure starts with world-class support. You'll be the frontline hero, ensuring our employees have the seamless technology experience they need to drive innovation forward. This is an incredible opportunity to grow your career, work with cutting-edge technologies, and make a tangible impact within a collaborative and supportive culture.
If you're ready to bring your expertise to a company that values your contribution and invests in your professional development, we want to hear from you!
Tanggung Jawab
- Provide first-line technical support, troubleshooting hardware, software, and network issues for local and remote users.
- Manage and resolve support tickets efficiently using our ticketing system, ensuring clear communication and timely resolution.
- Configure, deploy, and maintain workstations (Windows/macOS), mobile devices, and peripherals.
- Assist with user account management, access permissions, and software installations across various platforms (e.g., Microsoft 365, Google Workspace).
- Document IT procedures, troubleshooting steps, and user guides to contribute to a robust knowledge base.
- Participate in IT asset management, including inventory tracking and lifecycle management of equipment.
- Collaborate with senior IT staff on system upgrades, security initiatives, and infrastructure projects.
- Educate users on best practices for IT security and efficient technology usage.
Kualifikasi
- 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
- Strong proficiency in troubleshooting and supporting Windows and macOS operating systems.
- Experience with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and basic network troubleshooting.
- Experience with IT ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).
- Excellent verbal and written communication skills, with a strong customer service orientation.
- Ability to work independently and as part of a team in a dynamic environment.
- CompTIA A+, Network+, or similar industry certifications are highly preferred.