Deskripsi Pekerjaan
Are you a tech-savvy problem-solver with a passion for helping others? InnovateCore Technologies is on the hunt for a brilliant IT Support Specialist to join our dynamic team in San Francisco. We're a pioneering force in sustainable tech solutions, and our success hinges on a robust, reliable IT infrastructure. That's where you come in!
As an IT Support Specialist, you'll be the first line of defense for our employees, ensuring their technology runs smoothly so they can focus on innovation. You'll tackle diverse technical challenges, from hardware woes to software glitches, all while providing exceptional customer service. If you thrive in a fast-paced environment, love diving deep into technical puzzles, and are eager to grow your career with a company that values its people and the planet, we want to hear from you!
Join us at InnovateCore Technologies and be a critical part of a team that's building the future, one seamless IT experience at a time.
Tanggung Jawab
- Provide first-line technical support to end-users via phone, email, chat, and in-person for hardware, software, and network issues.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, and other peripherals.
- Manage user accounts, permissions, and access rights across various systems and applications.
- Assist with the deployment, maintenance, and monitoring of network infrastructure, including Wi-Fi, VPN, and LAN connections.
- Document all support activities, resolutions, and solutions in our ticketing system for knowledge base growth.
- Conduct employee onboarding and offboarding procedures related to IT equipment and access.
- Collaborate with senior IT staff on larger projects, system upgrades, and security initiatives.
- Maintain IT asset inventory, ensuring accurate tracking and management of all company-owned devices.
Kualifikasi
- 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
- Proficiency in supporting Windows and macOS operating systems, including common productivity suites (e.g., Microsoft 365, Google Workspace).
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP) and wireless technologies.
- Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Desk).
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Exceptional communication and interpersonal skills, with a strong customer service orientation.
- CompTIA A+ or equivalent certification preferred; other IT certifications (e.g., Network+, ITIL) a plus.
- Ability to lift and move computer equipment up to 30 lbs.