Deskripsi Pekerjaan
Are you a proactive and customer-focused IT professional looking to make a significant impact? Tech Innovations Inc., a leader in cutting-edge technology solutions, is seeking a talented IT Support Specialist to join our dynamic team in San Francisco. This is an exciting opportunity to be the frontline of our technical operations, ensuring our employees have seamless access to the tools and support they need to drive innovation.
At Tech Innovations Inc., we believe in empowering our people. You'll work in a fast-paced, collaborative environment where your problem-solving skills will be highly valued. If you're passionate about technology, dedicated to user satisfaction, and eager to grow your career with a forward-thinking company, we want to hear from you!
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network-related issues to internal employees.
- Respond to support requests via ticketing system, phone, and in-person, ensuring timely and effective resolution.
- Install, configure, and maintain workstations, laptops, peripherals, and mobile devices (Windows & macOS).
- Administer user accounts and permissions in Active Directory and various cloud-based applications (e.g., Office 365, G Suite).
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and basic LAN/WAN problems.
- Create and maintain detailed documentation for IT processes, solutions, and knowledge base articles.
- Assist with IT asset management, including inventory tracking and procurement support.
- Participate in IT projects, including system upgrades, migrations, and security initiatives.
Kualifikasi
- Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
- 1-3 years of proven experience in an IT Support or Help Desk role, ideally in a corporate environment.
- Proficiency with Windows and macOS operating systems, including troubleshooting and configuration.
- Strong working knowledge of Microsoft Office 365 suite, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with IT ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).
- Excellent communication skills, both written and verbal, with a strong customer service orientation.
- Ability to diagnose and resolve technical issues efficiently and independently.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.