Deskripsi Pekerjaan
Are you a tech-savvy problem solver with a passion for helping others? InnovateTech Solutions, a leading innovator in cloud-based software, is seeking a dynamic and dedicated IT Support Specialist to join our thriving San Francisco team. We're on a mission to empower businesses with cutting-edge technology, and we need someone like you to ensure our internal systems run flawlessly and our employees have the seamless support they deserve.
At InnovateTech, you'll be at the heart of our operations, providing critical first-line and second-line support, troubleshooting complex issues, and contributing to a positive and productive work environment. This isn't just a helpdesk role; it's an opportunity to grow your technical skills, collaborate with brilliant minds, and make a tangible impact on our success. If you're eager to build a career in IT support within a fast-paced, innovative culture, we want to hear from you!
Tanggung Jawab
- Provide first and second-line technical support to internal employees via ticketing system, phone, and in-person channels.
- Diagnose and resolve hardware (laptops, desktops, peripherals) and software (Windows, macOS, M365, Slack) issues efficiently.
- Onboard and offboard employees, including account creation, hardware provisioning, and access management.
- Manage and maintain inventory of IT assets, ensuring accurate tracking and timely updates.
- Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic network configurations.
- Create and update knowledge base articles and documentation to empower user self-service and improve team efficiency.
- Collaborate with senior IT staff on projects, system upgrades, and security initiatives.
- Support AV equipment for meetings and presentations across various conference rooms.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of experience in an IT support, helpdesk, or desktop support role.
- Proficiency with Windows 10/11 and macOS operating systems.
- Strong understanding of Microsoft 365 administration (Exchange, SharePoint, Teams, Azure AD).
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Excellent communication, interpersonal, and problem-solving skills with a strong customer service orientation.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.