Deskripsi Pekerjaan
Are you a tech enthusiast with a passion for problem-solving and a knack for making technology work seamlessly? Innovatech Solutions Inc. is seeking a dynamic and highly motivated IT Support Specialist to join our growing team in San Francisco. We are at the forefront of innovation, and our success hinges on a robust and reliable IT infrastructure.
In this pivotal role, you'll be the first line of defense for our employees, ensuring their technical needs are met with efficiency and a smile. You'll have the opportunity to troubleshoot a wide array of hardware and software issues, manage user accounts, and contribute to the overall technical health of our organization. If you thrive in a fast-paced environment, love diving into technical challenges, and are committed to delivering exceptional service, we want to hear from you!
Join a culture that values collaboration, continuous learning, and making a tangible impact. At Innovatech Solutions, your expertise will directly contribute to our mission of pushing technological boundaries. We offer competitive compensation, comprehensive benefits, and a clear path for professional growth.
Tanggung Jawab
- Provide first and second-level technical support to end-users via phone, email, chat, and in-person.
- Troubleshoot and resolve hardware (laptops, desktops, printers) and software issues (OS, applications).
- Administer user accounts, permissions, and groups in Active Directory, Microsoft 365, and Google Workspace.
- Perform routine system maintenance, updates, and software installations.
- Assist with network connectivity issues, including Wi-Fi, VPN, and basic router/switch troubleshooting.
- Document all support interactions, resolutions, and procedures in our ticketing system.
- Set up and configure new employee workstations and onboard/offboard users.
- Contribute to IT projects, including system upgrades and infrastructure improvements.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
- Proficiency with Windows and macOS operating systems, including troubleshooting common issues.
- Experience with Microsoft 365 (formerly Office 365) and/or Google Workspace administration.
- Familiarity with Active Directory, user account management, and group policies.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and as part of a team, managing multiple priorities effectively.