Deskripsi Pekerjaan
Are you a tech-savvy problem-solver with a passion for helping others? Innovatech Solutions is seeking a dynamic and dedicated IT Support Specialist to join our thriving team in the heart of San Francisco! At Innovatech, we believe our people are our greatest asset, and our IT team is the backbone that keeps our innovative engine running smoothly.
As an IT Support Specialist, you'll be the first line of defense, providing critical technical assistance and ensuring seamless operations for our internal users. This isn't just about fixing issues; it's about empowering our employees, optimizing their productivity, and contributing to a cutting-edge technological environment. If you're eager to grow your skills, tackle diverse challenges, and make a tangible impact within a collaborative and forward-thinking company, we want to hear from you!
Join Innovatech Solutions and be part of a culture that values innovation, continuous learning, and making a real difference. We offer a competitive salary, comprehensive benefits, and ample opportunities for professional development in a vibrant San Francisco setting.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff when necessary.
- Onboard new employees by setting up workstations, accounts, and providing initial IT orientation.
- Manage and maintain IT inventory, including laptops, monitors, peripherals, and software licenses.
- Administer user accounts and permissions in Active Directory, Google Workspace, and other SaaS applications.
- Document solutions, procedures, and create knowledge base articles to improve efficiency and self-service.
- Participate in IT projects, including system upgrades, deployments, and security initiatives.
- Ensure compliance with company security policies and best practices across all IT operations.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of experience in an IT Help Desk or Desktop Support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong working knowledge of Microsoft Office 365, Google Workspace, and common business applications.
- Experience with Active Directory, identity management, and network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent communication skills, both written and verbal, with a strong customer service orientation.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.