Deskripsi Pekerjaan
Are you a tech-savvy problem-solver with a passion for helping others? Innovatech Solutions, a leading innovator in cloud-native platforms, is seeking a dynamic and dedicated IT Support Specialist to join our thriving San Francisco team. In this pivotal role, you'll be the frontline hero, ensuring our internal systems run seamlessly and our talented employees have the technological support they need to drive groundbreaking projects.
We're not just looking for someone to fix issues; we're looking for a proactive individual who can anticipate needs, implement solutions, and contribute to a culture of efficiency and excellence. If you thrive in a fast-paced environment, possess exceptional communication skills, and are eager to grow your IT career, we invite you to apply and become an integral part of our success story.
Innovatech Solutions offers a collaborative work environment, cutting-edge technology, and unparalleled opportunities for professional development. Join us and help shape the future!
Tanggung Jawab
- Provide first-line technical support (hardware, software, network) to internal employees via in-person, phone, email, and ticketing system.
- Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues for Windows and macOS environments.
- Assist with user account management, password resets, and access control for various applications and systems (e.g., Active Directory, Microsoft 365, G Suite).
- Install, configure, and maintain workstation hardware and software, ensuring compliance with company standards.
- Document all support interactions, resolutions, and system configurations in the IT knowledge base.
- Participate in the onboarding and offboarding processes, including equipment setup and user provisioning/deprovisioning.
- Monitor system performance and proactively identify potential issues to prevent downtime.
- Collaborate with senior IT staff on infrastructure projects and security initiatives.
Kualifikasi
- 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
- Proficiency in supporting Windows (10/11) and macOS operating systems.
- Familiarity with Microsoft 365/Office 365 administration (Exchange Online, SharePoint, Teams).
- Experience with Active Directory user and group management.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to diagnose and resolve technical issues efficiently and independently.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification is a plus.