Deskripsi Pekerjaan
Join Synapse Technologies, a pioneering force in cutting-edge cloud solutions, as an IT Support Specialist. We're on the hunt for a proactive, technically astute individual to be the bedrock of our operational efficiency in our vibrant San Francisco office. At Synapse, you won't just troubleshoot; you'll be an integral part of empowering our innovative team, optimizing our systems, and contributing directly to a culture that champions technological excellence and seamless user experiences.
This is a unique opportunity to grow your technical expertise in a collaborative environment that values proactive solutions, continuous learning, and a passion for technology. If you're a natural problem-solver, thrive in a fast-paced setting, and are committed to delivering top-tier support, we want to hear from you. Come make a tangible impact at a company that's shaping the future of enterprise technology!
Tanggung Jawab
- Provide first-line and second-line technical support for hardware, software, and network-related issues, both in-person and remotely.
- Manage and administer user accounts, permissions, and access across various platforms, including Active Directory and cloud services (e.g., Microsoft 365, Google Workspace).
- Perform routine system maintenance, updates, and backups to ensure optimal performance, security, and data integrity.
- Install, configure, and deploy new workstations, mobile devices, and peripherals, ensuring seamless onboarding for new employees.
- Document technical procedures, solutions, and contribute to our internal knowledge base to foster efficient problem resolution.
- Collaborate effectively with senior IT staff on larger infrastructure projects, system upgrades, and security enhancements.
- Ensure strict adherence to IT security policies and best practices, proactively identifying and addressing potential vulnerabilities.
- Educate and guide users on IT best practices, new technologies, and secure computing habits to maximize productivity and minimize future issues.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent practical experience.
- 2+ years of progressive experience in an IT Support, Helpdesk, or Desktop Support role, preferably within a corporate or enterprise environment.
- Proficiency with Windows 10/11 and macOS operating systems, including advanced troubleshooting and configuration.
- Strong foundational understanding of network protocols (TCP/IP, DNS, DHCP) and Wi-Fi configurations.
- Demonstrated experience with Microsoft 365/Google Workspace administration and support.
- Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) and remote support tools.
- Exceptional problem-solving abilities with a meticulous attention to detail and a proactive approach.
- Outstanding communication, interpersonal, and customer service skills, capable of translating technical jargon for non-technical users.