Deskripsi Pekerjaan
Are you a tech enthusiast with a knack for solving problems and a passion for helping others? InnovateTech Solutions, a leader in next-generation technology, is seeking a dynamic and dedicated IT Support Specialist to join our thriving team in San Francisco. We're not just looking for someone to fix computers; we're looking for a proactive problem-solver who can empower our employees with seamless technology experiences, driving productivity and fostering innovation.
At InnovateTech, you'll be at the forefront of supporting cutting-edge systems and applications that power our global operations. This role offers an incredible opportunity to grow your technical skills, work with diverse technologies, and make a tangible impact on our success. If you thrive in a fast-paced environment, love a good technical challenge, and are committed to delivering exceptional service, we want to hear from you!
Tanggung Jawab
- Provide first-class technical support to end-users across various platforms (Windows, macOS, mobile devices) via in-person, remote, and ticketing systems.
- Troubleshoot, diagnose, and resolve hardware and software issues, including network connectivity, application errors, and peripheral device malfunctions.
- Onboard new employees by setting up workstations, configuring accounts, and providing initial IT orientation.
- Manage user accounts and permissions within Active Directory, Google Workspace, and other SaaS applications.
- Perform regular maintenance and upgrades of IT infrastructure, ensuring optimal performance and security.
- Document IT procedures, solutions, and knowledge base articles to enhance team efficiency and user self-service.
- Collaborate with senior IT staff on larger projects, system deployments, and security initiatives.
- Monitor IT systems for performance issues and potential security threats, escalating as necessary.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 2+ years of professional experience in an IT Support, Help Desk, or Desktop Support role.
- Proficiency with Windows 10/11, macOS, and common business applications (e.g., Microsoft Office 365, Google Workspace).
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with Active Directory and user account management.
- Familiarity with ticketing systems (e.g., Jira Service Desk, Zendesk).
- Exceptional problem-solving skills and a strong commitment to user satisfaction.
- Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.