Deskripsi Pekerjaan
Are you a proactive problem-solver with a passion for technology and a knack for helping others? Innovatech Solutions, a leading force in cutting-edge technology, is searching for a dynamic IT Support Specialist to join our vibrant team in San Francisco. We're building the future, and our success relies on seamless operations powered by top-tier technical support. If you thrive in a fast-paced environment, possess exceptional communication skills, and are eager to contribute to a company that values innovation and employee growth, then this is the opportunity you've been waiting for.
As an IT Support Specialist at Innovatech Solutions, you will be the first line of defense for our employees, ensuring their technical needs are met with efficiency and a smile. You'll play a critical role in maintaining our robust IT infrastructure, troubleshooting complex issues, and implementing solutions that keep our innovative spirit alive and thriving. We offer a collaborative culture, opportunities for professional development, and the chance to make a tangible impact on our daily success.
Tanggung Jawab
- Provide first-line technical support for hardware (laptops, desktops, mobile devices), software, and network issues via ticketing system, email, and in-person.
- Diagnose, troubleshoot, and resolve a wide range of technical problems, escalating complex issues to senior IT staff when necessary.
- Manage user accounts, access permissions, and group policies within Active Directory and cloud-based platforms.
- Assist with the onboarding and offboarding process for employees, including equipment setup, software installation, and account provisioning.
- Maintain an accurate inventory of IT assets and manage equipment lifecycle.
- Create and update comprehensive documentation for IT procedures, common issues, and resolutions.
- Participate in IT projects, including system upgrades, security enhancements, and new technology rollouts.
Kualifikasi
- 2+ years of hands-on experience in an IT Support, Help Desk, or Desktop Support role.
- Proficiency with Windows and macOS operating systems, including troubleshooting and configuration.
- Strong working knowledge of Microsoft Office 365 (Exchange, SharePoint, Teams, OneDrive) or Google Workspace.
- Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, VPN) and network troubleshooting.
- Exceptional problem-solving abilities and a strong customer service orientation.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.